Returns Policy

Disclaimer: Please note that CG Liquor Online store does not offer returns or exchanges for opened or partially consumed bottles of liquor, except in the case of faulty or damaged products. By making a purchase on our website, you agree to these terms and conditions.

Faulty Products:
If you receive a faulty, damaged, wrongly described product*, or a product that breaches a consumer guarantee from CG Liquor Online store, we are happy to offer you store credit, exchange, or repair the product. Please note that for high-value products, we may need to assess the quality of the product before discussing an appropriate solution. In some cases, we may need to send the product to the manufacturer or repair agent for assessment. If you prefer, you may liaise with the manufacturer directly. Please contact our Customer Care Team to provide their contact details.

To claim a faulty return, please send an email to online@cgliquor.com.au within 24-48 hours of receiving the delivery, and provide us with a valid proof of purchase, such as an original receipt, tax invoice, credit card statement, or My account statement.

Change of Mind Returns:
Please note that CG Liquor Online store does not offer refunds or returns for change of mind purchases. Open or partially consumed bottles of alcohol can only be returned in certain circumstances, such as if the product is faulty or damaged. We reserve the right to refuse a return or exchange if the product is not faulty or damaged, or if the return violates any relevant laws or regulations. Please contact our Customer Care Team for more information on the returns process and your rights under consumer and liquor laws.

How to Return or Exchange?
To obtain a return or replacement for a faulty product, please email online@cgliquor.com.au with your order number, name, contact number, and proof of purchase. Our team will assist you as quickly as possible.

Marketplace sells

When a buyer completes a purchase on the Marketplace, it's important to note that CG Liquor does not own the goods being sold. Instead, we serve as a platform that facilitates trade between buyers and sellers. As a result, once a transaction is completed, it is considered final, and no refunds will be issued for any reason other than in cases where the product is damaged, defective, or not as described. Buyers are encouraged to review product listings and descriptions carefully before making a purchase. CG LIQUOR charges sellers a fee as a selling commission for utilizing our platform to list and sell their products. This fee is separate from the purchase price of the product and is deducted according to the agreed-upon rate.

 

*A faulty product, refers to a product that has defects or issues that render it unusable or not meeting the quality standards. These defects can occur during the manufacturing, packaging, and are not the result of intentional damage by anyone, including the customer. Eg, Cork taint, Label damaging, missing components or wrong vintage etc. we reserve the right to make the final determination.